Refund & Exchange Policy | Your getmagneticballs.com Guide
At getmagneticballs.com, we want you to be absolutely delighted with your magnetic toys and innovative home products. We understand that sometimes a purchase might not be exactly what you expected. This policy outlines our guidelines for refunds and exchanges, ensuring a fair and transparent process for all our valued customers across North America and Europe.
1. Eligibility for Returns & Exchanges
To be eligible for a refund or exchange, please ensure:
- Timeframe: Your request must be initiated within 30 days from the date you received your order.
- Condition: Items must be returned unused, undamaged, and in their original packaging. All components, including manuals or accessories, must be included.
- Proof of Purchase: A valid receipt or proof of purchase from getmagneticballs.com is required.
- Non-Returnable Items:
- Products that have been used, altered, or damaged by the customer.
- Items not in their original packaging or missing parts not due to our error.
- Gift cards are non-refundable.
2. How to Initiate a Return or Exchange
To start a return or exchange process:
- Contact Support: Email our customer support team at [support@getmagneticballs]. Please include your order number, the item(s) you wish to return or exchange, and the reason for your request. Attaching photos of the item(s) can expedite the process, especially for damaged goods.
- Receive Instructions: Our team will review your request and provide you with detailed instructions, including the return shipping address for our facility. Please do not send your item(s) back without prior authorization.
- Package Your Item(s): Carefully package the item(s) to prevent damage during transit. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Shipping costs for returns (unless the item is defective or incorrect) are typically the responsibility of the customer.
3. Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that banking processing times may vary.
- Partial Refunds: In certain situations (e.g., items not in original condition), partial refunds may be granted at our discretion.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
4. Exchanges
If you wish to exchange an item (e.g., for a different type of magnetic toy or if you received a defective item), please follow the “How to Initiate a Return or Exchange” process above. Clearly state in your email that you are requesting an exchange and specify the desired item. Exchanges are subject to product availability.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item (e.g., a broken magnetic cube, a non-functional magnetic hook), please contact us immediately (within 3 days of delivery) with your order number and clear photographic evidence of the issue. We will arrange for a replacement or a full refund, and we will cover the return shipping costs for such cases.
6. Contact Us for Assistance
If you have any questions about our Refund & Exchange Policy or need further assistance, please don’t hesitate to reach out to our customer support team. We’re here to ensure your satisfaction with getmagneticballs.com.
✉️ Email Us: support@getmagneticballs.com